TY - JOUR AU - Metta, Chongchareon PY - 2013/10/31 Y2 - 2024/03/28 TI - Assessment of customers satisfaction with 2007 graduates in Technology in Biomedical Communications Program of Faculty of Medicine, Khon Kaen University JF - Srinagarind Medical Journal JA - SRIMEDJ VL - 25 IS - 4 SE - Original Articles DO - UR - https://li01.tci-thaijo.org/index.php/SRIMEDJ/article/view/12952 SP - 311-316 AB - <p><strong><span style="text-decoration: underline;">Background and objective</span></strong><strong> :</strong> The customer<sup>,</sup>s satisfaction assessment is an essential task to learn about the performance and characteristics of the graduates in Technology in Biomedical Communications . The result to be gained is the useful information in  regard to the improvement of the desirable graduates and quality assurance. This study aims to assess the customer<sup>,</sup>s satisfaction with the 2007  Graduates in Technology in Biomedical Communications, Faculty of Medicine, Khon Kaen University<strong>.</strong></p> <p><strong><span style="text-decoration: underline;">Methods</span></strong><strong>:</strong> Prospective descriptive study in target group 21 questionnaires were self – administered by the customers. Material and method : self – administered questionnaires using Likert  scale (1-5 score) (5 = excellent, 4 = good, 3 = fair, 2 = poor, and 1 = very poor, need improvement) covering 18 items in 3 aspects, viz : (1) academic/competency  (2) performance, and (3) ethic  were sent  by  mail to their customers.<strong> </strong>The SPSS for the returned questionnaires were analized statistically, percentage,  mean and standard deviation.</p> <p><strong><span style="text-decoration: underline;">Results</span></strong><strong>: </strong>The result was 100% of response rate from  their customers. The study found  that the customer<sup>,</sup>s satisfaction of the 2007  graduates  were rank at 4 (good) in all aspects : The academic/competency (4.01<span style="text-decoration: underline;">+</span>0.45),  performance  (4.07<span style="text-decoration: underline;">+</span>0.42)  and  ethic (4.46<span style="text-decoration: underline;">+</span>0.46). <strong></strong></p> <p><strong><span style="text-decoration: underline;">Conclusion</span></strong><strong>: </strong>The overall satisfaction was at high level. This study also found that the satisfaction scoring by the customers was 4.28±0.56. However, the study revealed some opinions about  their customers perspectives were beneficial for the improvement Technology in Biomedical Communications<strong> </strong>Program courses with regards to the customer ciented graduates.</p> <strong><span style="text-decoration: underline;">Key Words</span>: </strong>Satisfaction assessment, Technology in Biomedical Communications, Ranking Scale of 5 <strong> </strong> ER -