TY - JOUR AU - Metta, Chongchareon AU - Musikpodoke, Dusadee AU - Oopachitkul, Songpol PY - 2013/11/04 Y2 - 2024/03/29 TI - Assessment of Customer,s Satisfaction with 2006 Graduates in Technology in Biomedical Communications, Program of Khon Kaen University, Faculty of Medicine JF - Srinagarind Medical Journal JA - SRIMEDJ VL - 23 IS - 4 SE - Original Articles DO - UR - https://li01.tci-thaijo.org/index.php/SRIMEDJ/article/view/13109 SP - 430-435 AB - <p><strong><span style="text-decoration: underline;">Background</span></strong><strong>:</strong> The customer<sup>,</sup>s satisfaction assessment is an essential task to learn about the performance and characteristics of the graduates in Technology in Biomedical Communications . The result  gained is the useful information in  regard to the improvement of the desirable graduates and quality assurance.</p> <p><strong><span style="text-decoration: underline;">Objective</span></strong><strong> : </strong>To assess the customer<sup>,</sup>s satisfaction with the 2006  graduates in Technology in Biomedical Communications, Faculty of Medicine, Khon Kaen University<strong>.</strong></p> <p><strong><span style="text-decoration: underline;">Methods</span></strong><strong> :</strong> Descriptive study design was used. The questionnaires with 1-5 Likert’s scale (5 = excellent, 4 = good, 3 = fair, 2 = poor, and 1 = very poor, need improvement) covering 10 items in 4 aspects, viz : (1) competency  (2) performance, (3) ethic and (4) overall achievement were sent  by  mail to their customers.<strong> </strong>The returned questionnaires were analized statistically, percentage,  mean and standard deviation.</p> <p><strong><span style="text-decoration: underline;">Results</span></strong><strong>: </strong>The result was 100% of response rate from  their customers. The overall satisfaction was at high level. This study also found that the satisfaction scoring by the customers was 4.20±0.41 <strong> </strong></p> <p><strong><span style="text-decoration: underline;">Conclusion</span></strong><strong>: </strong>This study found  that the customer<sup>,</sup>s satisfaction of the 2006  graduates was at the highest rank (5 = excellent) in the aspect of ethics. The other three aspects, competency,  performance and overall achievement, were rank at 4 (good). However, the study revealed some opinions about  their customers perspectives were beneficial for the improvement Technology in Biomedical Communications<strong> </strong>Program courses with regards to the customer ciented graduates.</p> <p><strong><span style="text-decoration: underline;">Key Words</span>: </strong>Satisfaction assessment, Technology in Biomedical Communications, Ranking Scale of 5, <strong> </strong></p> <p><strong></strong></p> ER -