Levels of Satisfaction of Medical Students Toward the Medical Library Services, Faculty of Medicine, Khon Kaen University

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Thanatchaporn Witsawapaisan
Kobkarn Kulsujarit
Narongrit Siriwattanasit
Pornpimon Jomtong
Teppituk Punsiha
Malintip Wongcha
Yuwaree Chintong
Piyathida Kuhirunyaratn
Manop Kanato
Butsakorn Ussahgij

Abstract

Background and Objectives: Medical students need access to Medical Library resources; thus, its development and improvement should be response to the levels of satisfaction of users. Then, this study aims to study 1) the levels of satisfaction of medical students toward the Medical Library, Khon Kaen University; and, 2) the factors affecting their satisfaction.

Methods: It was descriptive research set of Faculty of Medicine, Khon Kaen University. Sample size calculation by systematic sampling was used to gather 212 medical students from a population of 503 studying at Srinagarind Hospital in the academic year of 2011. A self-administered questionnaire was used comprising: 1) demographic information; 2) library  users behavior in the last three months; 3) satisfaction with the library services; 4) factors affecting satisfaction levels; 5) overall satisfaction with the library services; and, 6) suggestions for improving the service. The data were analyzed for frequencies, proportions, mean, SD, median, inter-quartile range and 95%CI, Pearson chi-square, Fisher exact test and Odds ratio.

Results: The response rate was 92.9% (197/212). The median of satisfaction levels was 5 from 7 (mostly  satisfied) (IQR=1)(95%CI:5.06,5.34). Satisfied 92.4% (n=182) VS 7.6% unsatisfied (n=15).  The top three issues of concern were: borrowing, OPAC, and reserved books.  The highest strength of association factors affecting library satisfaction were the library staffs services behaviors such as polite and smile (OR=21.88, 95% CI=6.18-77.49), services attentive (OR=21.25, 95% CI=6.48-69.67) and sufficient number of staff (OR=15.05, 95% CI=4.54-49.8).

Conclusion: A large majority of respondents were mostly satisfied with the library services at level quite satisfied to very satisfied. The highest strength of association factors affecting library satisfaction were the librarian personnels.

Keywords: Users’ satisfaction, library service, Medical library

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