Assessment of customers satisfaction with 2007 graduates in Technology in Biomedical Communications Program of Faculty of Medicine, Khon Kaen University

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Chongchareon Metta

Abstract

Background and objective : The customer,s satisfaction assessment is an essential task to learn about the performance and characteristics of the graduates in Technology in Biomedical Communications . The result to be gained is the useful information in  regard to the improvement of the desirable graduates and quality assurance. This study aims to assess the customer,s satisfaction with the 2007  Graduates in Technology in Biomedical Communications, Faculty of Medicine, Khon Kaen University.

Methods: Prospective descriptive study in target group 21 questionnaires were self – administered by the customers. Material and method : self – administered questionnaires using Likert  scale (1-5 score) (5 = excellent, 4 = good, 3 = fair, 2 = poor, and 1 = very poor, need improvement) covering 18 items in 3 aspects, viz : (1) academic/competency  (2) performance, and (3) ethic  were sent  by  mail to their customers. The SPSS for the returned questionnaires were analized statistically, percentage,  mean and standard deviation.

Results: The result was 100% of response rate from  their customers. The study found  that the customer,s satisfaction of the 2007  graduates  were rank at 4 (good) in all aspects : The academic/competency (4.01+0.45),  performance  (4.07+0.42)  and  ethic (4.46+0.46).

Conclusion: The overall satisfaction was at high level. This study also found that the satisfaction scoring by the customers was 4.28±0.56. However, the study revealed some opinions about  their customers perspectives were beneficial for the improvement Technology in Biomedical Communications Program courses with regards to the customer ciented graduates.

Key Words: Satisfaction assessment, Technology in Biomedical Communications, Ranking Scale of 5

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How to Cite
1.
Metta C. Assessment of customers satisfaction with 2007 graduates in Technology in Biomedical Communications Program of Faculty of Medicine, Khon Kaen University. Srinagarind Med J [Internet]. 2013 Oct. 31 [cited 2022 Jan. 28];25(4):311-6. Available from: https://li01.tci-thaijo.org/index.php/SRIMEDJ/article/view/12952
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Original Articles