Assessment of customers satisfaction with 2007 graduates in Technology in Biomedical Communications Program of Faculty of Medicine, Khon Kaen University

Abstract

Background and objective : The customer^,s satisfaction assessment is an essential task to learn about the performance and characteristics of the graduates in Technology in Biomedical Communications . The result to be gained is the useful information in  regard to the improvement of the desirable graduates and quality assurance. This study aims to assess the customer^,s satisfaction with the 2007  Graduates in Technology in Biomedical Communications, Faculty of Medicine, Khon Kaen University.

Methods: Prospective descriptive study in target group 21 questionnaires were self – administered by the customers. Material and method : self – administered questionnaires using Likert  scale (1-5 score) (5 = excellent, 4 = good, 3 = fair, 2 = poor, and 1 = very poor, need improvement) covering 18 items in 3 aspects, viz : (1) academic/competency  (2) performance, and (3) ethic  were sent  by  mail to their customers. The SPSS for the returned questionnaires were analized statistically, percentage,  mean and standard deviation.

Results: The result was 100% of response rate from  their customers. The study found  that the customer^,s satisfaction of the 2007  graduates  were rank at 4 (good) in all aspects : The academic/competency (4.01+0.45),  performance  (4.07+0.42)  and  ethic (4.46+0.46).

Conclusion: The overall satisfaction was at high level. This study also found that the satisfaction scoring by the customers was 4.28±0.56. However, the study revealed some opinions about  their customers perspectives were beneficial for the improvement Technology in Biomedical Communications Program courses with regards to the customer ciented graduates.

Key Words: Satisfaction assessment, Technology in Biomedical Communications, Ranking Scale of 5