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Background: The customer,s satisfaction assessment is an essential task to learn about the performance and characteristics of the graduates in Technology in Biomedical Communications . The result gained is the useful information in regard to the improvement of the desirable graduates and quality assurance.
Objective : To assess the customer,s satisfaction with the 2006 graduates in Technology in Biomedical Communications, Faculty of Medicine, Khon Kaen University.
Methods : Descriptive study design was used. The questionnaires with 1-5 Likert’s scale (5 = excellent, 4 = good, 3 = fair, 2 = poor, and 1 = very poor, need improvement) covering 10 items in 4 aspects, viz : (1) competency (2) performance, (3) ethic and (4) overall achievement were sent by mail to their customers. The returned questionnaires were analized statistically, percentage, mean and standard deviation.
Results: The result was 100% of response rate from their customers. The overall satisfaction was at high level. This study also found that the satisfaction scoring by the customers was 4.20±0.41
Conclusion: This study found that the customer,s satisfaction of the 2006 graduates was at the highest rank (5 = excellent) in the aspect of ethics. The other three aspects, competency, performance and overall achievement, were rank at 4 (good). However, the study revealed some opinions about their customers perspectives were beneficial for the improvement Technology in Biomedical Communications Program courses with regards to the customer ciented graduates.
Key Words: Satisfaction assessment, Technology in Biomedical Communications, Ranking Scale of 5,
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