Assessment of Customer,s Satisfaction with 2006 Graduates in Technology in Biomedical Communications, Program of Khon Kaen University, Faculty of Medicine

Abstract

Background: The customer^,s satisfaction assessment is an essential task to learn about the performance and characteristics of the graduates in Technology in Biomedical Communications . The result  gained is the useful information in  regard to the improvement of the desirable graduates and quality assurance.

Objective : To assess the customer^,s satisfaction with the 2006  graduates in Technology in Biomedical Communications, Faculty of Medicine, Khon Kaen University.

Methods : Descriptive study design was used. The questionnaires with 1-5 Likert’s scale (5 = excellent, 4 = good, 3 = fair, 2 = poor, and 1 = very poor, need improvement) covering 10 items in 4 aspects, viz : (1) competency  (2) performance, (3) ethic and (4) overall achievement were sent  by  mail to their customers. The returned questionnaires were analized statistically, percentage,  mean and standard deviation.

Results: The result was 100% of response rate from  their customers. The overall satisfaction was at high level. This study also found that the satisfaction scoring by the customers was 4.20±0.41

Conclusion: This study found  that the customer^,s satisfaction of the 2006  graduates was at the highest rank (5 = excellent) in the aspect of ethics. The other three aspects, competency,  performance and overall achievement, were rank at 4 (good). However, the study revealed some opinions about  their customers perspectives were beneficial for the improvement Technology in Biomedical Communications Program courses with regards to the customer ciented graduates.

Key Words: Satisfaction assessment, Technology in Biomedical Communications, Ranking Scale of 5,