In Patients Satisfaction Toward Nursing Services While Waiting for an Operation at the Operating Room, Srinagarind Hospital, Khon Kaen University.

Abstract

Back ground: Srinagarind Hospital is the largest hospital in Northeast Thailand. It is the only tertiary care facility for the region and its population of ~20 million. Surgical interventions are available for most types of operable conditions. Providing quality  service to our patients is a primary consideration. Our study was designed to evaluate patient satisfaction while waiting for an operation. The results of this study may help to improve operating room services.

Objectives: To assess the level of in-patient satisfaction toward nursing services in the operation room queue and to compare it to personal data.

Method: This was a descriptive study. Between April and August 1999, 253 in-patients waiting for an operation were randomly selected for an interview. Results of the interviews were recorded on a questionnaire and description statistics generated; such as, percentages, means (x) and standard deviations (SD).
Results:In-patient satisfaction toward operating room personnel was high: (x = 4.30, SD = 0.43)In-patient satisfaction toward nursing services was medium: (x = 3.80, SD = 0.34)In-patient satisfaction toward the waiting room environment was low: (x = 2.83, SD = 0.32)

1. Overall In-patient satisfaction was medium: (x = 3.91, SD = 0.28)
2. Age, religion and present address were significantly correlated to patient satisfaction.

Conclusion: Overall patient satisfaction toward nursing services in the operating room department was medium. Operating room administrators might test some new approaches to nursing services there, which may improve patient satisfaction. However, there may be other relevant factors in patient psychology affecting their level of satisfaction.