Factors Associated with the Experiences of Patients Treated At Hypertension Clinic, Srinagarind Hospital
Keywords:
predictors; experiences; waiting timeAbstract
Background and objectives: Hypertension clinic, Srinagarind Hospital, Faculty of Medicine, Khon Kaen University has been treated hypertensive patients since 2009. But, this clinic has never been evaluated patients’ experiences. This study aimed to evaluate patients’experiences treated at Hypertension clinic, Srinagarind Hospital.
Methods: This study was a cross-sectional study. Participating patients answered a self-reported questionnaire. The questionnaire comprised of baseline characters and questions regarding patients' experiences of 10 service points at hypertension clinic. There were questions related to each service point and using a five-level Liker scale; level 1 indicating least positive experiences and level 5 indicating highest positive experiences. Finally, overall experience was also evaluated with the total score of 100. Factors associated with overall experience was calculated by using multivariate linear regression analysis
Results: There were 52 participated in the study. The average age of all patients was 60 years. There were three significant independent factors associated with overall experience score including modern cashier device, waiting time at the pharmacy, and waiting time for seeing a doctor. The adjusted coefficients for these three factors were 3.91, 2.61, and -2.64, respectively.
Conclusion: Factors associated with overall experience at hypertension clinic including payment for treatment, waiting time at the pharmacy, and waiting time for seeing a doctor.
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