Towards Perception of Productivity: The Dilemma of Domesticating ICT in Office Life
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Published:
Mar 30, 2018
Keywords:
information communication and technology, job burnout, office automation, productivity, organization
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Abstract
It has been almost half a century that information technology was introduced as a tool for a company to achieve organizational performance and productivity. The technology was expected to set human free and thus do more creative things. However, the outcomes were reportedly mixed. This study aimed to review contemporary literature on the impact of computer technology on office work by employing social technical system as theoretical lens to investigate the phenomenon. The consequences of domestication ICT technology to work place were analyzed, the insights were drawn from the findings, and in the end the discussion was offered.
Keywords: information communication and technology, job burnout, office automation, productivity, organization
*Corresponding author: Email: kjsuwan@kmitl.ac.th,
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[41] A. Kaplan and S. Aronoff, "Productivity paradox: worksettings for knowledge work," Facilities (Bradford, West Yorkshire, England), vol. 14, pp. 6-14, 1996.
[42] G. William, J. Howard, and R. Bruce, Profit from innovation: the report of the three year study. New York, NY: The National Academy of Engineering, 1992.
[43] J. A. Turner, "Computer mediated work: the interplay between technology and structured jobs," Communications of the ACM, vol. 27, pp. 1210-1217, 1984.
[44] B. B. Arnetz, "Technological stress: psychophysiological aspects of working with modern information technology," Scandinavian journal of work, environment & health, vol. 23, pp. 97-103, 1997.
[45] J. Shigemi, "Stability of factor structure and correlation with perceived job stress in General Health Questionnaire: a three-wave survey over one year in Japanese workers," Journal of occupational health, vol. 42, p. 284, 2000.
[46] B. Baran, "The technological transformation of white-collar work: a case study of the insurance industry," in Computer Chips and Paper Clips. vol. 2, H. Hartmann, Ed., ed Washington, DC: National Academy Press, 1987, pp. 25-62.
[47] S. Zuboff, In the Age of the Smart Machine. The Future of Power and Work. New York, NY: Basic, 1988.
[48] M. M. Robertson * and T. K. Courtney, "A systems analysis approach to solving office work system health and performance problems," Theoretical Issues in Ergonomics Science, vol. 5, pp. 181-197, 2004/05/01 2004.
[49] J. E. Moore, "Job attitudes and perceptions of exhausted IS/IT professionals: are we burning out valuable human resources?," presented at the Proceedings of the 1998 ACM SIGCPR conference on Computer personnel research, Boston, Massachusetts, USA, 1998.
[50] J. E. Moore, "One road to turnover: An examination of work exhaustion in technology professionals," MIS quarterly, vol. 24, pp. 141- 168, 2000.
[51] B. Shamir and I. Salomon, "Work-At-Home and the Quality of Working Life," Academy of Management Review, vol. 10, pp. 455-464, July 1, 1985 1985.
[52] L. A. Albertson, "Telecommunications as a Travel Substitute: Some Psychological, Organizational, and Social Aspects," Journal of Communication, vol. 27, pp. 32-43, 1977.
[53] M. Jahoda, "The impact of unemployment in the 1930s and the 1970s," Bulletin of the British Psychological Society, vol. 32, pp. 309-314, 1979.
[54] E. A. Locke, "The Nature and Causes of Job Satisfaction," in Handbook of industrial and organizational psychology, M. D. Dunnette, Ed., ed Chicago, IL: Rand McNally, 1976, pp. 1297- 1349.
[55] J. R. Hackman, "Group influences on individuals in organizations," in Handbook of industrial and organizational psychology, M. D. Dunnette, Ed., ed Chicago, IL: Rand McNally, 1992, pp. 1455- 1525.
[56] F. A. Huppert, D. E. Walters, N. E. Day, and B. J. Elliott, "The factor structure of the General Health Questionnaire (GHQ-30). A reliability study on 6317 community residents," The British Journal of Psychiatry, vol. 155, pp. 178-185, 1989.
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[59] M. H. Olson, "Remote office work: changing work patterns in space and time," Communications of the ACM, vol. 26, pp. 182-187, 1983.
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[63] W. Austin and J. Drank L.C., "Office Automation," Occupation Outlook Quarterly, vol. Spring, pp. 16-19, 1985.
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