The ICTs Evaluation System for End User’s Perspective Group Decision
Article Sidebar
Main Article Content
Abstract
The objective of this research is to present an ICTs evaluation system in a way to assist a single or a group of decision makers, who are the end users or customers in Business-to-Customer (B2C), on the evaluation of the investment in an ICTs project. In this research, principally there are two main models, the Delphi Analysis and the Analytic Network Process (ANP) analysis. The result from the research provides benefits to the industry on the evaluation of ICTs, particularly at the assessment of the Enterprise Resource Planning (ERP)project. The contribution of this research lies in the methodology for integrating quantitative and qualitative analysis which can be implemented in a real industry.
Keywords: Information Communication Technologies (ICTs), Delphi, Analytic Network Process (ANP)
Corresponding author: E-mail: athakorn@kmitnb.ac.th
Article Details
Copyright Transfer Statement
The copyright of this article is transferred to Current Applied Science and Technology journal with effect if and when the article is accepted for publication. The copyright transfer covers the exclusive right to reproduce and distribute the article, including reprints, translations, photographic reproductions, electronic form (offline, online) or any other reproductions of similar nature.
The author warrants that this contribution is original and that he/she has full power to make this grant. The author signs for and accepts responsibility for releasing this material on behalf of any and all co-authors.
Here is the link for download: Copyright transfer form.pdf
References
[2] Verville, J. and Halingten, A. 2003 An Six-Stage Model of the Buying Process for ERP Software, Industrial Marketing Management 5560, 1-10.
[3] Pandey, P.C. and Kengpol, A. 1995 Selection of An Automated Inspection System Using Multiattribute Decision Analysis, International Journal of Production Economics 39, 289-298.
[4] Kengpol, A. and O’ Brien C 2000 An Analytic Network Process for the Evaluation of Investment in Time Compression Technology, Proceedings 11th Annual Meeting of the Production and Operations Management Society (POMS-2000), April, San Antonio, Texas, USA.
[5] Kengpol, A. and O’ Brien C 2001 The Development of a Decision Support Tool for the Selection of Advance Technology to Archieve Rapid Product Development, International Journal of Production Economics 69, 177-191.
[6] Elfvengren, K., Kärkkäinen, H., Torkkeli, M. and Tuominen, M. 2002 Group Decision Support Systems in the Customer Need Assessment a Telecommunications Company, research Report 132, Department of Industrial Engineering and Management, Lappeenranta University of Technology, Finland.
[7] Tavana, M., Kennedy, O.T. and Joglekar, P. 1996 Group Decision Support Framework for Consensus Ranking of Technical Manager Candidates, Omega International Journal of Management Science 24(5), 523-538.
[8] Saaty, T.L. 1996 Decision Making with Dependence and Feedback: The Analytic Network Process, RWS Publications, Pittsburgh, USA.
[9] Saaty, T.L. 1980 The Analytic Hierarchy Process, McGraw Hill, NY. USA.