The ICTs Evaluation System for End User’s Perspective Group Decision
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Abstract
The objective of this research is to present an ICTs evaluation system in a way to assist a single or a group of decision makers, who are the end users or customers in Business-to-Customer (B2C), on the evaluation of the investment in an ICTs project. In this research, principally there are two main models, the Delphi Analysis and the Analytic Network Process (ANP) analysis. The result from the research provides benefits to the industry on the evaluation of ICTs, particularly at the assessment of the Enterprise Resource Planning (ERP)project. The contribution of this research lies in the methodology for integrating quantitative and qualitative analysis which can be implemented in a real industry.
Keywords: Information Communication Technologies (ICTs), Delphi, Analytic Network Process (ANP)
Corresponding author: E-mail: [email protected]
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