Causal Relationship between Logistics Technology, Individual Skills and Supply Chain Relationships Management, and Logistics Management Efficiency: A Case Study of Personnel and Logistics Operators in Chiang Rai Province
Keywords:
Logistic Technology, Individual Skill, Supply Chain Relationship Management, Logistic EfficiencyAbstract
This research aimed to study logistics technologies, individual skills, supply chain relationship management, and the efficiency of logistics management among logistics personnel and entrepreneurs in Chiang Rai Province. The study also aimed to analyze the causal relationship between these factors. Data were collected from 480 entrepreneurs and individuals involved in the logistics field in Chiang Rai Province through accidental sampling. The collected data were analyzed using Pearson's correlation coefficient. The study found that several factors significantly influenced the efficiency
of logistics management. Soft skills were identified as having the highest average level (4.47), with moral and ethical skills being rated the highest (4.64), followed
by teamwork skills (4.58). Hard skills were also rated highly (4.14), with the application of tools and equipment being the highest-rated skill (4.40), followed by the usage of computer programs (4.30). Logistics technology was rated at a high level (3.52), with the barcode application (3.88) and the use of geolocation tracking technology (GPS) (3.84) being the highest-rated technologies. Supply chain relationship management was found to be at a high level (4.17), with the quality of service having the highest mean rating (4.36), followed by the relationship with suppliers (4.21). Logistics management efficiency was found to be at the highest level (4.33), with business strategy efficiency being the highest rated factor (4.45), followed by customer satisfaction (4.42).
Logistics technologies have direct and indirect effects on supply chain relationship management which impact on logistics management efficiency. Human skill factors within supply chain relationship management, likewise, directly and indirectly affect the efficiency of logistics management.
References
Aharonovitz, M.C.S., Vidal Vieira, J.G. and Suyama, S.S. (2018), "How logistics performance is affected by supply chain relationships", The International Journal of Logistics Management, Vol. 29 No. 1, pp. 284-307.
Alexandra Lagorio, Giovanni Zenezini, Giulio Mangano & Roberto Pinto (2022) A systematic literature review of innovative technologies adopted in logistics management, International Journal of Logistics Research and Applications, 25:7, 1043-1066.
Anderson, E. J., Coltman, T., Devinney, T. M., & Keating, B. (2011). What Drives the Choice of A Third-Party Logistics Provider? Journal of Supply Chain Management, 47(2), 97–115.
Bak, Jordan and Midgley (2018). The adoption of soft skills in supply chain and understanding their current role in supply chain management skills agenda A UK perspective pp.1063-1079
Bandit Srisawaat (2017). Information Technology and Logistics. (Proceedings). The 4th Kamphaeng Phet Rajabhat University National Conference. December 22, 2017. Pp. 1337- 1348
Chotechoei, N. (2018). Factors affecting the efficiency of logistics management of small and medium enterprises in Thailand: A case study of logistics service providers. SSRN Electronic Journal. https://doi.org/10.2139/ssrn.3262628
Cottrill, K. (2010). Are You Prepared for the Supply Chain Talent (MIT CTL White Paper). Retrieved December 15, 2022 Online: https://bit.ly/3uUCPfA
Daugherty, P.J., Ellinger, A.E. and Gustin, C.M. (1996), "Integrated logistics: achieving logistics performance improvements", Supply Chain Management, Vol. 1 No. 3, pp. 25-33.
Diann Daniel and Mary K. Pratt, (n.d.). "What is Supplier Relationship Management (SRM)? - TechTarget.". Retrieved December 15, 2022. Online: https://bit.ly/3uYDg8G
Dubey, R., Gunasekaran, A. and Ali, S. (2015) Exploring the Relationship between Leadership, Operational Practices, Institutional Pressures and Environmental Performance: A Framework for Green Supply Chain. International Journal of Production Economics, 160, 120-132.
Fawcett, Stanley E. Clinton, Steven R. (1996). Enhancing logistics performance to improve the competitiveness of manufacturing organizations. Production and Inventory Management Journal; Alexandria Vol. 37, Issu. 1, (First Quarter 1996): 40.
Gammelgaard and Larson, (2001). Logistics Skills and Competencies for Supply Chain Management. Journal of Business Logistics 22(2):27 - 50
Georgia Wilson (2021). Is technology the answer to effective SRM? | Supply Chain Magazine. Retrieved December 15, 2022 Online: https://bit.ly/3v1538p
Heide, J. B., John, G. (1990). Alliances in industrial purchasing: The determinants of joint
action in buyer-supplier relationships. Journal of Marketing Research, 27(1), 24.
Hotrawaisaya, C., Chandraprakaikul, W., & Suthikarnarunai, N. (2014). Performance improvement by logistics collaboration management model for orchid flower industry in Thailand. Engineering Management Research, 3(2).
i-SCOOP (n.d.). What is digital business transformation? The essential guide to DX. Retrieved December 11, 2022 Online: https://www.i-scoop.eu/digital-transformation/
Junsuwan S. et.al, (2015). 10 Essential skills for logistics managers. Retrieved December 15, Online: http://logistics.nida.ac.th/10-skills-for-logistics-management/
Kannan, V. R., & Choon Tan, K. (2006). Buyer‐supplier relationships. International Journal of Physical Distribution & Logistics Management, 36(10), 755–775.
Lai, K., Ngai, E. W. T., & Cheng, T. C. E. (2002). Measures for evaluating supply chain performance in transport logistics. Transportation Research Part E: Logistics and Transportation Review, 38(6), 439–456.
Liao, Y., Hong, P., & Rao, S. S. (2010). Supply Management, Supply Flexibility and Performance Outcomes: An Empiircal Investigation of Manufacturing Firms. Journal of Supply Chain Management, 46(3), 6–22.
Lin, C. Y. (2007). Factors affecting innovation in logistics technologies for logistics service providers in China. Journal of Technology Management in China. Vol. 2 No. 1, pp. 22-37
Lu, C.-S. (2003). The impact of carrier service attributes on shipper–carrier partnering relationships: A shipper’s perspective. Transportation Research Part E: Logistics and Transportation Review, 39(5), 399–415.
McKinnon, A.C., Flöthmann, C., Hoberg, K., & Busch, C.M. (2017). Logistics Competencies, Skills, and Training. World Bank Publications.
Meet Kumar (n.d.). Ten emerging trends shaping our new future - GHD. Retrieved December 11, 2022 Online: https://bit.ly/3ht6lWw
Moss, P., & Tilly, C. (1996). “Soft” skills and race: Work and Occupations, 23(3), 252–276. Online: https://doi.org/10.1177/0730888496023003002
Murphy P. , Poist R.F. , (2007). Skill Requirements of Senior-Level Logisticians: A Longitudinal Assessment. Supply chain management: An international journal, 12 (6) (2007), pp. 423-431
Musgrove, C.F., Ellinger, A.E., & Ellinger, A.D. (2014). Examining the influence of strategic profit emphases on employee engagement and service climate. Journal of Workplace Learning, 26, 152-171.
Pakamon Kitnuson (2016). The effect of supply chain, operations, and logistics managements on small and medium-sized enterprise performance in Thailand. Thammasat University.
Park, K., Min, H., & Min, S. (2016). Inter-relationship among risk taking propensity, supply chain security practices, and supply chain disruption occurrence. Journal of Purchasing and Supply Management, 22(2), 120–130.
Piboonrungroj, Pairach and Disney, Stephen M., (2012). Supply Chain Collaboration, Inter-Firm Trust and Logistics Performance: Evidence from the Tourism Sector (May 3, 2012). Online: SSRN: https://ssrn.com/abstract=2050703
Preeyanat Eapsirimetee (2021). Operational Efficiency Affecting the Abilities of Logistics and Supply Chain Management of Cassava Production Companies in Muang District. Nakhon Ratchasima Province. APHEI Journals (Humanities and Social Sciences) Vol.27 No.1 (2021): January – June. pp. 22-32
Sean Harapko (2021). How COVID-19 impacted supply chains and what comes next - EY. Retrieved December 11, 2022 Online: https://bit.ly/3uPCQRO
Simatupang, T. M., & Sridharan, R. (2002). The collaborative supply chain. The International Journal of Logistics Management, 13(1), 15–30.
StartUp insights (n.d.). Top 10 Logistics Industry Trends & Innovations, Retrieved December 10, 2022 Online: https://bit.ly/3PqxrKx
Thamkittichok T., (2013). The role of logistics in the economy and organization. Retrieved December 2022. Online: http://it.beezab.com/บทบาทโลจิสติกส์/
Udomtanateera K. and Kanchanathaveekul K. (2019). Information technology management development approach to enhance the supply chain management of stone crushing industry. Journal of Suvarnabhumi Institute of Technology (Humanities and Social Sciences). Vol. 6 No. 1 (2020): January - June. pp. 302-318
V. V. Thai, S. Cahoon and H. T. Tran. (2011). “Skill requirements for logistics professionals : findings and implications,” Asia Pacific Journal of Marketing and Logistics, 23(4): pp. 553-574.
W.G. Cochran. (1988). Statistical power analysis for the behavioral sciences. 2nd Edition. Workplace Learning, 26, 152-171.
Downloads
Published
Issue
Section
License
Copyright (c) 2023 Industry Technology Lampang Rajabhat University
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.