Improving Efficiency of the Picking and Disbursement Process in the Retail Department using the SAP Program: Case Study of Retail and Wholesale Companies Bang Yai District, Nonthaburi
Keywords:
Manual Processing, Efficiency, Flow Process Chart, SAP ProgramAbstract
The objective of this research was to reduce the steps and time required for product disbursement in the retail department. Based on the data collected, it was found that the disbursement process involved manual document recording, multiple steps, and a lengthy processing time, resulting in work delays. The researcher analyzed the root causes of the problem using a process flow chart and proposed using the SAP program to enhance the efficiency of product disbursement. This approach was based on the "Why-Why Analysis" method. The research results showed that before the improvement, there were 27 steps involved in the disbursement process. After implementing the SAP program, the steps were reduced to 17, a decrease of 10 steps or 37.03%. Additionally, the time required for product disbursement decreased from 2,635 seconds to 1,725 seconds, reducing the time
by 910 seconds or 34.53%.
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