Factors Affecting the Success of Enterprise Resource Planning Systems in Thailand
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Published:
Sep 1, 2015
Keywords:
characteristics of organizations the system and users usage change management systems development and implementation
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Abstract
This exploratory study compares factors which according to previous studies affect the success of thedevelopment, implementation, adoption, and use of Enterprise Resource Planning systems (ERP) inorganizations. Six factors organized in two categories (Characteristics of Users and the System andOrganizational Issues and System Development Approaches) were decomposed into 73 associated indicators.Data related to the indicators was collected by questionnaire from a sample of 211 stakeholders withexperience with ERP used in organizations in Thailand. Although the results confirmed many findingsreported in previous studies important differences were found between male and female stakeholders as wellas between those working in IT andnon IT positions. In addition, compared to previous studies less emphasisthan expected was given to the importance of characteristics of the organization, characteristics of users,change management activities, and aspects of system development and implementation. The findings are ofparticular importance to ERP project leaders/members, users, and vendors in Thailand.
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Winley, G. K., & Nontakao, S. (2015). Factors Affecting the Success of Enterprise Resource Planning Systems in Thailand. Science, Engineering and Health Studies, 9(2), 20–39. Retrieved from https://li01.tci-thaijo.org/index.php/sehs/article/view/39202
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Research Articles
References
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Adams, D., Ryan, N., and Peter, T. (1992). Perceived usefulness, ease of use, and usage of information technology: A replication. MIS Quarterly, 16(2): 227-247.
Ahituv, N., Neumann, S., and Zviran, M. (2002). A system development methodology for ERP systems. Journal of Computer Information Systems, 42(3): 56-67.
Aladwani, A. M. (2001). Change management strategies for successful ERP implementation. Business Process Management Journal, 7(3): 266-275.
Aldag, R. J. and Power, D. J. (1986). An empirical assessment of computer-assisted decision analysis. Decision Science, 17(4): 572-588.
Amoako-Gyampah, K. (2007). Perceived usefulness, user involvement and behavioral intention: and empirical study of ERP implementation. Computer in Human Behavior, 23: 1232-1248.
Amoako-Gyampah, K., and Salam, A. F. (2004). An extension of the technology acceptance model in an ERP implementation environment. Information & Management, 41(6): 731-745.
Appelrath, H. and Ritter, J. (2000). SAP R/3 implementation: Method and tools, Springer, Germany.
Avison, D. and Fitzgerald G. (2003). Information systems development methodologies techniques and tools (3rd edition), McGraw-Hill, New York.
Bagchi, S., Kanungo, S., and Dasgupta, S. (2003). Modeling use of enterprise resource planning systems: A path analytic study. European Journal of Information Systems, 12(2): 142-158.
Bailey, A. (1998). Un-oh. It’s a computer systems project. IEEE Engineering Management Review Winter: 21-25.
Barki, H. and Hartwick, J. (1994). Measuring user participation, user involvement, and user attitude. MIS Quarterly, 18(1): 59-81.
Benbasat, I. and Dexter, A. S. (1982). Individual Differences in the Use of Decision Support Aids. Journal of Accounting Research, 20(1): 1-11.
Bingi, P., Sharma, M. K., and Godla, J. K. (1999). Critical issue affecting an ERP implementation. Information Systems Management, 16(3): 7-14.
Buckhout, S., Frey, E., and Nemec, J. (1999). Making ERP succeed: Turning fear into promise. IEEE Engineering Management Review: 116-123.
Daft, R. L. and Lengel, R. H. (1986). Organization requirements, media richness and structural design. Management Science, 32(5): 554-571.
Davenport, T. H. (1993). Process innovation, Harvard Business School Press, Boston.
Davenport, T. H. (1998). Putting the enterprise into the enterprise system. Harvard Business Review, 76(4): 121-132.
Davenport, T. H. and Short, J. E. (1990). The new industrial engineering: Information technology and business process redesign. Sloan Management Review, 31(4): 11-21.
Davidson, W. H. (1993). Beyond re-engineering: the three phases of business information. IBM Systems Journal, 32(1): 65-79.
Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3): 19-340.
Davis, F. D. and Venkatesh, V. (2004). Toward pre-prototype user acceptance testing of new information systems: Implications for software project management. IEEE Transactions on Engineering Management, 51(1): 31-46.
DeLone, W. H. (1988). Determinants of success for computer usage in small business. MIS Quarterly, (12): 1, 51-61.
DeLone, W. H. and McLean, E. R. (1992). Information systems success: The quest for the dependent variable. Information Systems Research, 3(1): 60-95.
Duangekanong, S. (2014). Factors influencing the success of an ERP system: A study in the context of an agricultural enterprise in Thailand. Silpakorn University Science and Technology Journal, 8(1): 18-45.
Dishaw M. T. and Strong, D. M. (1999). Extending the technology acceptance model with task- technology fit constructs. Information and Management, 36: 9-21.
Duplaga, E. and Astani, M. (2003). Implementing ERP in manufacturing. Information Systems Management, 20(3): 68-75.
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Fenichel, C. H. (1981). Online searching: Measures that discriminate among ssers with different types of experiences. Journal of the American Society for Information Science, 32(1): 23-32.
Finney, S. and Corbett, M. (2007). ERP implementation a compilation and analysis of critical success factors. Business Process Management Journal, 13(3): 329-347.
Fishbein, M. and Ajzen, I. (1975). Belief, attitude, intention and behavior: An introduction to theory and research, Addison-Wesley, Reading, MA.
Friedman, A. L. and Miles, S. (2002). Developing stakeholder theory. Journal of Management Studies, 39(1): 1-21.
Gazmuri, P. and Maturana, S. (2001). Developing and implementing a production planning DSS for CTI using structured modeling. Interfaces, 31(4): 22-36.
Glass, R. L. (1998). Enterprise resource planning: Breakthrough and/or term problem? Database, 29(2): 14-15.
Goodhue, D. L. and Thompson, R. L. (1995). Task-technology fit and individual performance. MIS Quarterly, 19(2): 213-236.
Guimaraes, T. and Bond, W. (1996). Empirically assessing the impact of BPR on manufacturing firms. International Journal of Operations & Production Management, 16(8): 5-28.
Gupta, A. (2000). Enterprise resource planning: The emerging organizational value systems. Industrial Management & Data Systems, 100(1).
Hammer, M. and Champy, J. (1993). Reengineering the corporation: A manifesto for business revolution, Harper Business, New York.
Holland, C. and Light, B. (1999). A critical success factors model for ERP implementation. IEEE Software, 16: 30-35.
Ittiphaisitpan, R. (2011). An investigation of the implementation of decision support and enterprise resource planning systems in organization in Thailand. Journal Information Technology Management, XXII(4): 13-46.
Jiang, J., Muhanna, W., and Klein, G. (2000). User resistance and strategies for promoting acceptance across system types. Information & Management, 37(1): 25-36.
Kieras, D. E. and Polson, P. G. (1985). An Approach to the Formal Analysis of User Complexity. International Journal of Man-Machine Studies, 22: 365-394.
Kirton, M. J. (1976). Adaptors and innovators: A description and a measure. Journal of Applied Psychology, 61: 622-629.
Kleinmuntz, D. N. (1990). Decomposition and the control of error in decision-analytic models. In Insights in decision making: A tribute to Hillel J. Einhorn (Hogarth, R. M., ed), pp. 107-126. University of Chicago Press, Chicago.
Krovi, R. (1993). Identifying the causes of resistance to IS implementation: A change in theory perspective. Information and Management, 25: 327-335.
Kumar, V., Maheshwari, B., and Kumar, U. (2002). ERP systems implementation: Best practices in Canadian government organizations. Government Information Quarterly, 19: 147-172.
Kuruppuarachchi, P., Mandal, P., and Smith, R. (2002). IT project implementation strategies for effective changes: A critical review. Logistics Information Management, 15(2): 126-137.
Laughlin, S. P. (1999). An ERP game plan. Journal of Business Strategy, 20(1).
Leon, A. (2010). ERP demystified (2nd Edition), Tata McGraw Hill, New Delhi. Little, J.D.C. (1970). Models and managers: The concept of a decision calculus. Management Science, 16(8): 466-485.
Lu, H. P. and Yeh, D. C. (1998). Enterprise’s perceptions on business process re-engineering: A path analytic model. OMEGA International Journal of Management Science 26(1): 17-27.
Lucas, H. C. (1978). Empirical evidence for a descriptive model of implementation. MIS Quarterly, 2(2): 27-41.
Mackey, J. M. and Elam, J. J. (1992). A comparative study of how experts and novices use a decision aid to solve problems in complex knowledge domains. Information Systems Research, 3(2): 150-172.
Malhotra, Y. and Galletta, D. F. (1999). Extending the technology acceptance model to account for social influence: Theoretical bases and empirical validation, In Proceedings of the 32nd Hawaii International Conference on Systems Sciences, pp. 1-14.
Mandal, P. and Gunasekaran, A. (2003). Issues in implementing ERP: A case study. European Journal of Operational Research, 146: 274-283.
Maneesh, K., Bingi, P. S., and Godla, J. K. (1999). Critical issues affecting an ERP implementation. Information Systems Management, 16(3): 7-14.
McAfee, A. (2003). When too much IT knowledge is a dangerous thing. MIT Sloan Management Review, 44(2): 83-89.
Mora, M., Forgionne, G., Gelman, O., Gervantes, O., Cervantes, O., Weitzenfeld, A., and Raczynski, S. (2003). Implementation of DMSS: A systemic approach. In Innovations in Decision Support Systems (Tonfoni, G., and Jain, L. eds.), pp. 17- 84. Advance Knowledge International, Magill University.
Nah, F. F., Lau, J., and Kuang, J. (2001). Critical factors for successful implementation of enterprise systems. Business Process Management Journal, 7(3): 285-293.
Paulk, M. (2001) Extreme programming from a CMM perspective. IEEE Software Nov./Dec.: 19-26.
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Powell, P. L., Connell, N. A. D., and Holt, J. (1995). Gender and DSS design: The research implications. Decision Support Systems, 14: 27-58.
Ramamurthy, K., William R., and Premkumar, G. (1992). User characteristics DSS effectiveness linkage: An empirical sssessment. Man-Machine Studies, 36: 469-505.
Ramayah, T. and Lo, M-C. (2007). Impact of shared beliefs on perceived usefulness and ease of use in the implementation of an enterprise resource planning system. Management Research News, 30(6): 420-431.
Raymond, L., Rivard, D., and Blili, S. (1998). Impact of task uncertainty, end-user involvement, and competence on the success of end-user computing. Information & Management, 33(3): 137-153.
Roberson, L. (1989). Assessing personal work goals in the organizational setting: development and evaluation of the work concerns inventory. Organization Behavior and Human Decision Processes, 44: 345-367.
Roberts-Witt, S. L. (1999). Power to the enterprise. Knowledge Management March.
Ross, J. W. and Vitale, H. R. (2000). The ERP revolution: Surviving vs. thriving. Information Systems Frontiers, 2(2): 233-241.
Saade, R. and Bahli, B. (2005). The impact of cognitive absorption on perceived usefulness and perceived ease of use in on-line learning: An extension of the technology acceptance model. Information & Management, 42(2): 317-327.
Sabherwal, R. and Robey, D. (1995). Reconciling variance and process strategies for studying information system development. Information Systems Research, 6(4): 303-327.
Sarker, S. and Lee, A.S. (2003). Using a case study to test the role of three key social enables in ERP implementation. Information and Management 40.
Scott, S. G. and Lane, V. (2000). A stakeholder approach to organizational identity. The Academy of Management Review, 25(1): 43-62.
Setzekorn, K., Sugumaran, V., and Patnayakuni, N. (2002). A comparison of implementation resistance factors for DMSS vs. other information systems. Information Resources Management Journal, 15(4): 48-63.
Shanks, G. and Parr, A. (2000). A model of ERP project implementation. Journal of Information Technology, 15: 289-303.
Siegal, S. and Castellan, N.J. (1988). Nonparametric Statistics for the Behavioural Sciences, McGraw- Hill, New York.
Skok, W. and Legge, M. (2002). Evaluating enterprise resource planning (ERP) systems using an interpretive approach. Knowledge and Process Management, 9(2): 72-80.
Sumner, M. (1999). Critical success factors in enterprise wide information management systems projects. In Proceedings of the Americans Conference on Information Systems (AMCIS), pp. 232-234.
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Umble, E., Haft, R., and Umble, M. (2003). Enterprise resource planning: Implementing procedures and critical success factors. European Journal of Operations Research, 146: 241-257.
Venkatesh, V. and Davis, F. D. (2000). A theoretical extension of the technology acceptance model: Four longitudinal field studies. Management Science, 46(2): 186-204.
Venkatesh, V., Morris, M. G., Davis, G. B., and Davis, F. D. (2003). User acceptance of information technology: Toward a unified view. MIS Quarterly, 27(3): 425-478.
Venkattaman, N. (1994). IT-enabled business transformation from automation to business scope redefinition. Sloan Management Review Winter: 73-88.
Wagle, D. (1998). The case for ERP systems. The Mckinsey Quarterly, 2: 130-138.
Walsham, G. (1993). Interpreting information systems in organizations, Wiley, UK.
Wee, S. (2000). Juggling toward ERP success: Keep key success factors high. ERP News February.
Welti, N. (1999). Successful SAP R/3 implementation: practical management of ERP projects, Addison-Wesley, Harlow.
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Adam, F. (2001). ERP and its impact on decision making. Journal of Decision Systems, 10(1).
Adams, D., Ryan, N., and Peter, T. (1992). Perceived usefulness, ease of use, and usage of information technology: A replication. MIS Quarterly, 16(2): 227-247.
Ahituv, N., Neumann, S., and Zviran, M. (2002). A system development methodology for ERP systems. Journal of Computer Information Systems, 42(3): 56-67.
Aladwani, A. M. (2001). Change management strategies for successful ERP implementation. Business Process Management Journal, 7(3): 266-275.
Aldag, R. J. and Power, D. J. (1986). An empirical assessment of computer-assisted decision analysis. Decision Science, 17(4): 572-588.
Amoako-Gyampah, K. (2007). Perceived usefulness, user involvement and behavioral intention: and empirical study of ERP implementation. Computer in Human Behavior, 23: 1232-1248.
Amoako-Gyampah, K., and Salam, A. F. (2004). An extension of the technology acceptance model in an ERP implementation environment. Information & Management, 41(6): 731-745.
Appelrath, H. and Ritter, J. (2000). SAP R/3 implementation: Method and tools, Springer, Germany.
Avison, D. and Fitzgerald G. (2003). Information systems development methodologies techniques and tools (3rd edition), McGraw-Hill, New York.
Bagchi, S., Kanungo, S., and Dasgupta, S. (2003). Modeling use of enterprise resource planning systems: A path analytic study. European Journal of Information Systems, 12(2): 142-158.
Bailey, A. (1998). Un-oh. It’s a computer systems project. IEEE Engineering Management Review Winter: 21-25.
Barki, H. and Hartwick, J. (1994). Measuring user participation, user involvement, and user attitude. MIS Quarterly, 18(1): 59-81.
Benbasat, I. and Dexter, A. S. (1982). Individual Differences in the Use of Decision Support Aids. Journal of Accounting Research, 20(1): 1-11.
Bingi, P., Sharma, M. K., and Godla, J. K. (1999). Critical issue affecting an ERP implementation. Information Systems Management, 16(3): 7-14.
Buckhout, S., Frey, E., and Nemec, J. (1999). Making ERP succeed: Turning fear into promise. IEEE Engineering Management Review: 116-123.
Daft, R. L. and Lengel, R. H. (1986). Organization requirements, media richness and structural design. Management Science, 32(5): 554-571.
Davenport, T. H. (1993). Process innovation, Harvard Business School Press, Boston.
Davenport, T. H. (1998). Putting the enterprise into the enterprise system. Harvard Business Review, 76(4): 121-132.
Davenport, T. H. and Short, J. E. (1990). The new industrial engineering: Information technology and business process redesign. Sloan Management Review, 31(4): 11-21.
Davidson, W. H. (1993). Beyond re-engineering: the three phases of business information. IBM Systems Journal, 32(1): 65-79.
Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3): 19-340.
Davis, F. D. and Venkatesh, V. (2004). Toward pre-prototype user acceptance testing of new information systems: Implications for software project management. IEEE Transactions on Engineering Management, 51(1): 31-46.
DeLone, W. H. (1988). Determinants of success for computer usage in small business. MIS Quarterly, (12): 1, 51-61.
DeLone, W. H. and McLean, E. R. (1992). Information systems success: The quest for the dependent variable. Information Systems Research, 3(1): 60-95.
Duangekanong, S. (2014). Factors influencing the success of an ERP system: A study in the context of an agricultural enterprise in Thailand. Silpakorn University Science and Technology Journal, 8(1): 18-45.
Dishaw M. T. and Strong, D. M. (1999). Extending the technology acceptance model with task- technology fit constructs. Information and Management, 36: 9-21.
Duplaga, E. and Astani, M. (2003). Implementing ERP in manufacturing. Information Systems Management, 20(3): 68-75.
Eierman, M. A., Niederman, F., and Adams, C. (1995). DSS theory: A model of constructs and relationships. Decision Support Systems, 14(1): 1-26.
Falkowski, G., Pedigo, P., Smith, B., and Swanson, D. (1998). A recipe for ERP success. Beyond Computing: 44-45.
Fenichel, C. H. (1981). Online searching: Measures that discriminate among ssers with different types of experiences. Journal of the American Society for Information Science, 32(1): 23-32.
Finney, S. and Corbett, M. (2007). ERP implementation a compilation and analysis of critical success factors. Business Process Management Journal, 13(3): 329-347.
Fishbein, M. and Ajzen, I. (1975). Belief, attitude, intention and behavior: An introduction to theory and research, Addison-Wesley, Reading, MA.
Friedman, A. L. and Miles, S. (2002). Developing stakeholder theory. Journal of Management Studies, 39(1): 1-21.
Gazmuri, P. and Maturana, S. (2001). Developing and implementing a production planning DSS for CTI using structured modeling. Interfaces, 31(4): 22-36.
Glass, R. L. (1998). Enterprise resource planning: Breakthrough and/or term problem? Database, 29(2): 14-15.
Goodhue, D. L. and Thompson, R. L. (1995). Task-technology fit and individual performance. MIS Quarterly, 19(2): 213-236.
Guimaraes, T. and Bond, W. (1996). Empirically assessing the impact of BPR on manufacturing firms. International Journal of Operations & Production Management, 16(8): 5-28.
Gupta, A. (2000). Enterprise resource planning: The emerging organizational value systems. Industrial Management & Data Systems, 100(1).
Hammer, M. and Champy, J. (1993). Reengineering the corporation: A manifesto for business revolution, Harper Business, New York.
Holland, C. and Light, B. (1999). A critical success factors model for ERP implementation. IEEE Software, 16: 30-35.
Ittiphaisitpan, R. (2011). An investigation of the implementation of decision support and enterprise resource planning systems in organization in Thailand. Journal Information Technology Management, XXII(4): 13-46.
Jiang, J., Muhanna, W., and Klein, G. (2000). User resistance and strategies for promoting acceptance across system types. Information & Management, 37(1): 25-36.
Kieras, D. E. and Polson, P. G. (1985). An Approach to the Formal Analysis of User Complexity. International Journal of Man-Machine Studies, 22: 365-394.
Kirton, M. J. (1976). Adaptors and innovators: A description and a measure. Journal of Applied Psychology, 61: 622-629.
Kleinmuntz, D. N. (1990). Decomposition and the control of error in decision-analytic models. In Insights in decision making: A tribute to Hillel J. Einhorn (Hogarth, R. M., ed), pp. 107-126. University of Chicago Press, Chicago.
Krovi, R. (1993). Identifying the causes of resistance to IS implementation: A change in theory perspective. Information and Management, 25: 327-335.
Kumar, V., Maheshwari, B., and Kumar, U. (2002). ERP systems implementation: Best practices in Canadian government organizations. Government Information Quarterly, 19: 147-172.
Kuruppuarachchi, P., Mandal, P., and Smith, R. (2002). IT project implementation strategies for effective changes: A critical review. Logistics Information Management, 15(2): 126-137.
Laughlin, S. P. (1999). An ERP game plan. Journal of Business Strategy, 20(1).
Leon, A. (2010). ERP demystified (2nd Edition), Tata McGraw Hill, New Delhi. Little, J.D.C. (1970). Models and managers: The concept of a decision calculus. Management Science, 16(8): 466-485.
Lu, H. P. and Yeh, D. C. (1998). Enterprise’s perceptions on business process re-engineering: A path analytic model. OMEGA International Journal of Management Science 26(1): 17-27.
Lucas, H. C. (1978). Empirical evidence for a descriptive model of implementation. MIS Quarterly, 2(2): 27-41.
Mackey, J. M. and Elam, J. J. (1992). A comparative study of how experts and novices use a decision aid to solve problems in complex knowledge domains. Information Systems Research, 3(2): 150-172.
Malhotra, Y. and Galletta, D. F. (1999). Extending the technology acceptance model to account for social influence: Theoretical bases and empirical validation, In Proceedings of the 32nd Hawaii International Conference on Systems Sciences, pp. 1-14.
Mandal, P. and Gunasekaran, A. (2003). Issues in implementing ERP: A case study. European Journal of Operational Research, 146: 274-283.
Maneesh, K., Bingi, P. S., and Godla, J. K. (1999). Critical issues affecting an ERP implementation. Information Systems Management, 16(3): 7-14.
McAfee, A. (2003). When too much IT knowledge is a dangerous thing. MIT Sloan Management Review, 44(2): 83-89.
Mora, M., Forgionne, G., Gelman, O., Gervantes, O., Cervantes, O., Weitzenfeld, A., and Raczynski, S. (2003). Implementation of DMSS: A systemic approach. In Innovations in Decision Support Systems (Tonfoni, G., and Jain, L. eds.), pp. 17- 84. Advance Knowledge International, Magill University.
Nah, F. F., Lau, J., and Kuang, J. (2001). Critical factors for successful implementation of enterprise systems. Business Process Management Journal, 7(3): 285-293.
Paulk, M. (2001) Extreme programming from a CMM perspective. IEEE Software Nov./Dec.: 19-26.
Polson, P. G. (1987). A quantitative theory of human-computer interaction, In Interfacing thought: Cognitive aspects of human-computer interaction (Carroll, J.M. ed.), pp.184-235, MIT Press Cambridge, MA.
Powell, P. L., Connell, N. A. D., and Holt, J. (1995). Gender and DSS design: The research implications. Decision Support Systems, 14: 27-58.
Ramamurthy, K., William R., and Premkumar, G. (1992). User characteristics DSS effectiveness linkage: An empirical sssessment. Man-Machine Studies, 36: 469-505.
Ramayah, T. and Lo, M-C. (2007). Impact of shared beliefs on perceived usefulness and ease of use in the implementation of an enterprise resource planning system. Management Research News, 30(6): 420-431.
Raymond, L., Rivard, D., and Blili, S. (1998). Impact of task uncertainty, end-user involvement, and competence on the success of end-user computing. Information & Management, 33(3): 137-153.
Roberson, L. (1989). Assessing personal work goals in the organizational setting: development and evaluation of the work concerns inventory. Organization Behavior and Human Decision Processes, 44: 345-367.
Roberts-Witt, S. L. (1999). Power to the enterprise. Knowledge Management March.
Ross, J. W. and Vitale, H. R. (2000). The ERP revolution: Surviving vs. thriving. Information Systems Frontiers, 2(2): 233-241.
Saade, R. and Bahli, B. (2005). The impact of cognitive absorption on perceived usefulness and perceived ease of use in on-line learning: An extension of the technology acceptance model. Information & Management, 42(2): 317-327.
Sabherwal, R. and Robey, D. (1995). Reconciling variance and process strategies for studying information system development. Information Systems Research, 6(4): 303-327.
Sarker, S. and Lee, A.S. (2003). Using a case study to test the role of three key social enables in ERP implementation. Information and Management 40.
Scott, S. G. and Lane, V. (2000). A stakeholder approach to organizational identity. The Academy of Management Review, 25(1): 43-62.
Setzekorn, K., Sugumaran, V., and Patnayakuni, N. (2002). A comparison of implementation resistance factors for DMSS vs. other information systems. Information Resources Management Journal, 15(4): 48-63.
Shanks, G. and Parr, A. (2000). A model of ERP project implementation. Journal of Information Technology, 15: 289-303.
Siegal, S. and Castellan, N.J. (1988). Nonparametric Statistics for the Behavioural Sciences, McGraw- Hill, New York.
Skok, W. and Legge, M. (2002). Evaluating enterprise resource planning (ERP) systems using an interpretive approach. Knowledge and Process Management, 9(2): 72-80.
Sumner, M. (1999). Critical success factors in enterprise wide information management systems projects. In Proceedings of the Americans Conference on Information Systems (AMCIS), pp. 232-234.
Swink, M. (1995). The influences of user characteristics on performance in a logistics DSS application. Decision Sciences, 26(4): 503-529.
Taylor, J. C. (1998). Participative design linking BPR and SAP with an STS approach. Journal of Organizational Change Management, 11(3): 233-245.
Taylor, R. N. (1975). Age and experience as determinants of managerial information processing and decision making performance. Academy of Management Journal, 18(1): 74-81.
Terzi, S. and Cavalieri, S. (2004). Simulation in the supply chain context: a survey. Computers in Industry, 53(1): 3-16.
Umble, E. J. and Umble, M. M. (2002). Avoiding ERP implementation failure. Industrial Management (Jan-Feb).
Umble, E., Haft, R., and Umble, M. (2003). Enterprise resource planning: Implementing procedures and critical success factors. European Journal of Operations Research, 146: 241-257.
Venkatesh, V. and Davis, F. D. (2000). A theoretical extension of the technology acceptance model: Four longitudinal field studies. Management Science, 46(2): 186-204.
Venkatesh, V., Morris, M. G., Davis, G. B., and Davis, F. D. (2003). User acceptance of information technology: Toward a unified view. MIS Quarterly, 27(3): 425-478.
Venkattaman, N. (1994). IT-enabled business transformation from automation to business scope redefinition. Sloan Management Review Winter: 73-88.
Wagle, D. (1998). The case for ERP systems. The Mckinsey Quarterly, 2: 130-138.
Walsham, G. (1993). Interpreting information systems in organizations, Wiley, UK.
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