Evaluation of Drug Information Service via https://drug.pharmacy.psu.ac.th

Abstract

This study was aimed to evaluate the quality of the drug information service and the users’satisfactions provided by Faculty of Pharmaceutical Sciences, Prince of Songkla University viahttps://drug.pharmacy.psu.ac.th. The randomly selected 100 questions from total 10,000 questionsduring the studied period were assessed for the quality of the service by retrospective observation. Thesatisfaction of the users was investigated using questionnaires posted on this Universal ResourceLocator (URL). The results indicate that during the studied intervals of 2000-2001, 2002-2003, 2004-2005 and 2006-2007, the answer completeness was 94.12%, 65.38%, 85.19% and 83.33%,respectively. The answer straightforwardness was 89.41%, 74.62%, 80.74% and 84.00%, respectively.The reliability of answerers was 94.12%, 61.54%, 74.07% and 63.33%, respectively. The reliability ofreferences used was 88.24%, 53.85%, 66.67% and 63.33%, respectively. The suitability of languagelevel in answering was 100.00%, 88.46%, 100.00% and 86.67%, respectively. The obtained datasuggest that the quality of the service via the URL was in suitable level and no significant changeswere noted during investigation period. Most responses on the satisfaction on the service via this URLof the users, both providers and receivers, were averagely rated above 3 from 5.