A Study of Operational Performance Indicators for a Raw Material Warehouse: A Case Study of an Automotive Parts Manufacturer
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Abstract
The integration of technology into operations is a critical process that enables organizations to adapt to and respond effectively to the changes of the digital age. This research aims to investigate the factors and performance indicators for managing operations in a raw material warehouse, ensuring alignment with organizational objectives-particularly in the areas of quality control, cost management, and delivery performance. The study serves as a baseline assessment of the organization’s current state prior to technology implementation. A questionnaire was used to evaluate the significance of performance indicators within the raw material warehouse. Subsequently, the rank order centroid (ROC) method was employed to determine the relative weights of these indicators. The findings identified 30 key performance indicators essential for controlling warehouse operations. Among these, the most critical factor for achieving the organizational goals in the case company's raw material warehouse was the delivery dimension, with a weight of 0.61, followed by quality (0.28) and cost (0.11). The implementation of these performance indicators is expected to enhance the organization's competitiveness and improve its ability to respond effectively to the evolving demands of the digital era.
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