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ธ.ค. 23, 2018
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Kittidecha, C. (2018). -. วารสารวิชาการ มทร.สุวรรณภูมิ, 6(2), 157–170. สืบค้น จาก https://li01.tci-thaijo.org/index.php/rmutsb-sci/article/view/149119
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บทความวิจัย
ต้นฉบับที่ได้รับการตีพิมพ์ถือเป็นสิทธิของเจ้าของต้นฉบับและของวารสารวิชาการ มทร.สุวรรณภูมิ เนื้อหาบทความในวารสารเป็นแนวคิดของผู้แต่ง มิใช่เป็นความคิดเห็นของคณะกรรมการการจัดทำวารสาร และมิใช่ความรับผิดชอบของมหาวิทยาลัยเทคโนโลยีราชมงคลสุวรรณภูมิ
References
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Handayani, P. W., Hidayanto, A. N., Sandhyaduhita, P. I., Kasiyah, & Ayuningtyas, D. (2015). Strategic hospital services quality analysis in Indonesia. Expert Systems with Applications, 42(6), 3067-3078.
Hartono, M. (2012). Incorporating service quality tools into Kansei engineering in services: a case study of Indonesian tourists. Procedia Economics and Finance, 4, 201-212.
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Ladhari, R. (2009). A review of twenty years of SERVQUAL research. International Journal of Quality and Service Sciences, 1(2), 172-198.
Nagamachi, M. (2001). Kansei Engineering: A powerful ergonomic technology for product development. In M. G. Helander, H. M. Khalid, & M. P. Tham (eds), Proceedings of the International Conference on Affective Human Factors Design (pp. 9-14). London: ASEAN Academic Press.
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service.nso.go.th/nso/web/statseries/statseries09.html
Nunnally, J. C. (1978). Psychometric theory. New York: McGraw-Hill.
Parasuraman, A., Zeithaml, V., & Berry, L. (1988). SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 12-40.
Purcare, V. L., Gheorghe I. R., & Petrescu P. M. (2013). The assessment of perceived service quality of public health care services in Romania using the SERVQUAL scale. Procedia Economics and Finance, 6, 573- 585.
Ramez, W. S. (2014). Comparing patients’ satisfactions towered service quality of public and private hospitals in Bahrain. International Business and Management, 8(1), 72-82.
Sabir, R. I., Noor, N., Ahmad, W., Qaisar, F., Kamil, H., & Khurshid, N. (2014). Impact of service quality on patient’s satisfaction using SERVQUAL: a comparison of combined military, private and government hospitals of Pakistan. Journal of Basic and Applied Scientific Research, 4(1), 144-151.
Schütte, S., & Eklund, J. (2005). Design of rocker switches for work-vehicles an application of Kansei engineering. Applied Ergonomics, 36(5), 557-567.
Weinreich, U. (1958). Travels through semantic space.. In J. G. Snider, and C. E. Osgood, (Eds), Semantic differential technique (pp. 116-129). Chicago: Aldine Publishing Company.
Wikipedia, (2017). Factor analysis. Retrieved 26 September 2017, from https://en.wikipedia.org/wiki/Factor_analysis
Yamane, T. (1967). Statistics: An introductory analysis. New York: Harper and Row.
Yeilada, F., & Direktör, E. (2010). Health care service quality: a comparison of public and private hospitals. African Journal of Business Management, 4(6), 962-971.
Yousapronpaiboon, K., & Johnson, W. C. (2013). A comparison of service quality between private and public hospitals in Thailand. International Journal of Business and Social Science, 4(11), 176-184.
Chen, M. C., Hsu, C. L., Chang, K. C., & Chou, M. C. (2015). Applying Kansei engineering to design logistics services - a case of home delivery service. International Journal of Industrial Ergonomics, 48, 46-59.
Fitriati, R., & Rahmayanti, K. P. (2012). Government support in triple helix collaboration to provide health service delivery: case study government hospital in Bengkulu hospital. Procedia - Social and Behavioral Sciences, 52, 160-167.
Handayani, P. W., Hidayanto, A. N., Sandhyaduhita, P. I., Kasiyah, & Ayuningtyas, D. (2015). Strategic hospital services quality analysis in Indonesia. Expert Systems with Applications, 42(6), 3067-3078.
Hartono, M. (2012). Incorporating service quality tools into Kansei engineering in services: a case study of Indonesian tourists. Procedia Economics and Finance, 4, 201-212.
Investopedia. (2015). Multiple linear regression. Retrieved 25 November 2016, from http://www.investopedia.com/
terms/m/mlr.asp
Irfan, S. M., & Ijaz, A. (2011). Comparison of service quality between private and public hospitals: empirical evidences from Pakistan. Journal of Quality and Technology Management, 7(1), 1-22.
Ishihara, S. (2001). Kansei engineering procedure and statistical analysis. In Workshop at International Conference on Affective Human Factors Design. Singapore.
Ladhari, R. (2009). A review of twenty years of SERVQUAL research. International Journal of Quality and Service Sciences, 1(2), 172-198.
Nagamachi, M. (2001). Kansei Engineering: A powerful ergonomic technology for product development. In M. G. Helander, H. M. Khalid, & M. P. Tham (eds), Proceedings of the International Conference on Affective Human Factors Design (pp. 9-14). London: ASEAN Academic Press.
National Statistical Office of Thailand. (2012). Number of the in-patients. Retrieved 25 November 2016, from http://
service.nso.go.th/nso/web/statseries/statseries09.html
Nunnally, J. C. (1978). Psychometric theory. New York: McGraw-Hill.
Parasuraman, A., Zeithaml, V., & Berry, L. (1988). SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 12-40.
Purcare, V. L., Gheorghe I. R., & Petrescu P. M. (2013). The assessment of perceived service quality of public health care services in Romania using the SERVQUAL scale. Procedia Economics and Finance, 6, 573- 585.
Ramez, W. S. (2014). Comparing patients’ satisfactions towered service quality of public and private hospitals in Bahrain. International Business and Management, 8(1), 72-82.
Sabir, R. I., Noor, N., Ahmad, W., Qaisar, F., Kamil, H., & Khurshid, N. (2014). Impact of service quality on patient’s satisfaction using SERVQUAL: a comparison of combined military, private and government hospitals of Pakistan. Journal of Basic and Applied Scientific Research, 4(1), 144-151.
Schütte, S., & Eklund, J. (2005). Design of rocker switches for work-vehicles an application of Kansei engineering. Applied Ergonomics, 36(5), 557-567.
Weinreich, U. (1958). Travels through semantic space.. In J. G. Snider, and C. E. Osgood, (Eds), Semantic differential technique (pp. 116-129). Chicago: Aldine Publishing Company.
Wikipedia, (2017). Factor analysis. Retrieved 26 September 2017, from https://en.wikipedia.org/wiki/Factor_analysis
Yamane, T. (1967). Statistics: An introductory analysis. New York: Harper and Row.
Yeilada, F., & Direktör, E. (2010). Health care service quality: a comparison of public and private hospitals. African Journal of Business Management, 4(6), 962-971.
Yousapronpaiboon, K., & Johnson, W. C. (2013). A comparison of service quality between private and public hospitals in Thailand. International Journal of Business and Social Science, 4(11), 176-184.