Development of Smart Canteen in The New Normal Era: Digital Technology for Social Innovation
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Abstract
This article aims to provide guidelines for the development of smart canteen according to the advance of digital technology, support social innovation, to increase service efficiency, value-added service, and support a new normal. The components of a smart canteen are 1. digital content to increase the competitiveness of using digital media in marketing communication. 2. Customer relationship management system to increase the level of customer service, create understanding, reach in customer needs, and meet the needs of customers both in terms of products and services. 3. Automatic customer screening system to monitor and reduce the risk of the disease spreading to build the confidence of customers who use the service. 4. Stock management system for effective stock management to reduce production costs, utilization of storage space Including analyzing and anticipating customer needs regularly. And 5. automatic payment system of the smart canteen to facilitates the payment of goods for service recipients in a new normal. Digital technology for social innovation will drive improvements in productivity along the value chain, enable innovation, increase productivity, and economic growth.
Article Details
บทความที่ได้รับการตีพิมพ์เป็นลิขสิทธิ์ของ วารสารวิทยาศาสตร์และเทคโนโลยี มหาวิทยาลัยอุบลราชธานี
ข้อความที่ปรากฏในบทความแต่ละเรื่องในวารสารวิชาการเล่มนี้เป็นความคิดเห็นส่วนตัวของผู้เขียนแต่ละท่านไม่เกี่ยวข้องกับมหาวิทยาลัยอุบลราชธานี และคณาจารย์ท่านอื่นๆในมหาวิทยาลัยฯ แต่อย่างใด ความรับผิดชอบองค์ประกอบทั้งหมดของบทความแต่ละเรื่องเป็นของผู้เขียนแต่ละท่าน หากมีความผิดพลาดใดๆ ผู้เขียนแต่ละท่านจะรับผิดชอบบทความของตนเองแต่ผู้เดียว
References
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