The Development of the Information Service of Digital Technology Center

Abstract

This research was conducted by the purposes of this research were to study for development of the information service of Digital Technology Center, Phetchaburi Rajabhat University. and study for evaluate the system performance and satisfaction of the information service system of Digital Technology Center, Phetchaburi Rajabhat University. The sample group of this study consisted of 75 students and personnel of Phetchaburi Rajabhat University by using purposive sampling methodology. Research indicated the following results: The study for development of the information service of Digital Technology Center, Phetchaburi Rajabhat University on the part of the service recipients: service status is tracked, show troubleshooting steps and service agreement with service recipients. On the part of the service providers: KPI are set to measure service efficiency, notification of service request via email and application LINE. The system has set the order of service according to urgent need and help service recipients to receive fast service. Satisfaction results from using the system of service recipients at the highest level and mean of 4.63. Satisfaction results from using the system of service providers at the highest level and mean of 4.58. The system can be applied and integrated with the information service of Digital Technology Center in order to be more efficient at work.