The Line Chatbot Development for the OBEC Automated Library System
Article Sidebar
Main Article Content
Abstract
The OBEC automated library system does not have an automatic notification system for returning books. From the OBEC system case study in the Kanchanaphisek Library Satrichaiyaphum School, as a result, there was an average of 30 overdue books delivered per month. Therefore, this research aims to develop a line chatbot for joining services with the OBEC automated library system. The research design was developed according to the system development life cycle. The users were divided into two groups, i.e., library members and librarians or administrators. The Line chatbot ST-Library was created with LINE Messaging API in the Line application, and notification messages can be sent automatically to the members. Moreover, a web application system or back office was designed to import data from the OBEC automated library system into the MongoDB database. It is easy and convenient for administrators, and the information is always up-to-date. The 150 users have tested and evaluated the application. The overall mean satisfaction score was the highest, with a mean of 4.977 and a standard deviation of 0.058. At the same time, the librarians or administrators gave the highest level of satisfaction.
Article Details
References
Prachasuk, R, and Chalermvongsavej, W., 2020, Needs Assessment for Library Services of an Educational Opportunity Expansion Prainsuksa Klomsakul Utid School School Under Phra Nakhorn Si Ayutthaya Primary Educational Service Area Office. TLA Research Journal, 13(1). 51-65p. (In Thai)
Department of Academic Affairs., 2000, Secondary School Libraries Operation Manual. 4th ed. Bangkok: Ministry of Education. (In Thai)
Thapanee, S., 2000, Format for presenting information on the library's website public higher education institutions, Master Thesis, Mahasarakham University. (In Thai)
Bureau of Academic Affairs and Educational Standards., 2011, OBEC Library Automation System Program Manual Version 3. Bangkok. (In Thai)
NSO, Ministry of Digital Economy and Society., 2020, Survey on the use of information and communication technology in households 2020. (In Thai)
Suppasil, K., 2013, LINE - Communicating format on the creativity of Smartphone: Benefits and limits of application. Executive Journal. Bangkok: Stamford International University. (In Thai)
Sunisa, S., 2018, Chatbot Technology Adoption in Banking Business in Thailand. Faculty of Commerce and Accountancy. Bangkok: Thammasat University. (In Thai)
Warit, W., 2019, Unlock Your Chatbot with LINE Redesign — 'Think Again', All Over the World!, Available Source: https://medium.com/LINEdevth/LINE-redesign-chatbot-8e366ead3f2b, September 24, 2021. (In Thai)
Kongkate, R., 2018, MongoDB, another NoSQL approach to data collection, Available Source: https://www.glurgeek.com/education/mongodb-another approach to archiving/, February 27, 2022. (In Thai)
Boonrawd, P., and Srisukthaksin, P., 2015, Retrieving big data using unstructured query language in combination with semantic web technologies. King Mongkut's Journal, North Bangkok, 25(2), May-Aug. 2015, 255-264p. (In Thai)
PeerPower Team, 2018, 8 examples of Chatbot applications in various industries. Available Source: https://www.peerpower.co.th/blog/smes/chatbot-by-industries, October 3, 2021. (In Thai)
Chaiyaphonpattana W., 2017, Comparison of Node.js and JavaScript performance using program to monitor real-time water
pressure data in water supply pipes of the Metropolitan Waterworks Authority as a case study. Computer Engineering and Telecommunications Faculty of Engineering, Bangkok: Dhurakij Pundit University. (In Thai)
Onamon Ja., 2020, What is Heroku?, Available Source: https://medium.com/cscmu-undergrad-seminar/heroku-what-fdc183e9af47, February 27, 2022. (In Thai)
Wanwithu, W., 2021, LINE API 101 | What APIs does LINE provide? [Video file]. Available Source: https://www.youtube.com/watch?v=2eKUencVX8k, March 30, 2021. (In Thai)
Jirawatee., 2019, Webhook 101 | What is a Webhook? [Video file], Available Source: https://youtu.be/xSjFiR0A70I, August 24, 2019. (In Thai)
Opas, I., 2012, System analysis and design. Bangkok: SE-EDUCATION. (In Thai)
Pudsawad, P., Ornoy, V., Chaisiwamongkol, W., Tongprasit, Y., Ungpansattawong, S., Junthopas, W., Noiplab, T., and Hansopa, T., 2020, Prototype System to Check the Graduation on Web Applications. Science journal KKU, 48(4), 563-576p. (In Thai)
Khacharoenkun, C., 2020, Development of a LINE BOT NU Library to provide services with KMUTT-LM Library Automated System, 10th PULINET National Academic Conference: Library Transformation in a Disrupted World, January 8-9, 2020. (In Thai)