Satisfaction of Tourists Towards Mae Fa Luang Garden

Abstract

Objectives of the study were to determine satisfaction levels and factors affecting the satisfaction of tourists towards Mae Fa Luang Garden, Mae Fa Luang District, Chiang Rai Province. The designed questionnaire was employed as a tool for gathering data by interviewing 400 sampled tourists visiting Mae Fa Luang Garden. The statistical analysis method used were percent, mean, minimum, maximum, t-test and F-test. The given significance level was at p<0.05. Results of the study indicated that the most respondent were female (52%) with the average age of 31.37 years. The educational level of the most (71%) were bachelor degree and higher. Marital status was mostly single (50%). Private company employee was the rain occupation (25.3%). Their average salary was 13,351 baht. Central and east region were domicile of the most tourist (37.8%). The average number of group tour member was 24. This was the first trip of the most tourists (59.8%) and most of them (72.5%) had good comprehension about tourism. Based on a macro point of view, the satisfaction towards the recreational area was at high level. While the satisfaction level relating to the 4 aspects of the recreational area namely place, nature interpretation, facility and personnel were at a very high, high, high and high respectively. In addition, factors affecting satisfaction of tourists towards the recreational area were age, occupation, domicile and group tour size.

Key words: satisfaction, tourist, Chiang Rai